Privacy Policy

The "Car House" stores, operating in retail and wholesale (hereinafter referred to as the “Company”), place particular importance on and respect for the protection of your personal data. This Privacy Policy (hereinafter referred to as the “Policy”) concerns the conditions for the collection, storage, and use of personal data by our Company, based at: 353 Lagkada Street, Stavroupoli 56430, Thessaloniki Regional Unit, Greece, Tel.: +30 6983444449 / +30 2310023123, Email: info@car-house.gr

About Us

The Company is responsible for the website www.carhouse.gr , which constitutes the Company’s online portal (hereinafter the "site"). Any personal data you provide during registration or when visiting our website are subject to processing and will be stored in a file under the responsibility of the Company. Any other personal data you provide are also subject to processing and will be stored in a file under the responsibility of the Company.

This Policy and its terms may be updated from time to time. Therefore, you should regularly review its content and check for any changes.

1. Definition of Personal Data

The term “personal data,” as used in this Policy, refers to information about data subjects, i.e., natural persons, whether private individuals or professionals, such as full name, postal address, email address, phone number, etc., which can be used to identify a customer or visitor of the website (site).

2. Definition of Personal Data Processing

Processing of personal data means the collection, recording, organization, storage, adaptation, alteration, retrieval, consultation, use, disclosure to third parties, dissemination, correlation, combination, restriction, deletion, and destruction of personal data of natural persons.

3. How We Collect Personal Data

We collect information about you, among other cases, in the following situations:

A. When you communicate directly with us via our call center to request information.

B. When you visit our website.

C. If you respond to our promotional activities or request information, e.g., by filling out a response form or entering your data online via the contact form.

D. To register as a member and open an account to purchase products or create a profile, or to purchase products as a guest on our website.

E. If you provide personal data on behalf of a third party, you must ensure that the third party has been informed of this Policy. If you are under 16 years old, you should not provide any information about yourself without parental consent. Please help us keep your information updated by informing us of any changes to your personal data.

4. Personal Data We Collect

The following categories of data about you may be collected and further processed through the various services and communication channels described in this Policy:

A. Contact Data: e.g., full name, phone numbers, fax number, email address, billing and shipping addresses, date of birth, gender, postal code, etc.

B. Website & Communication Usage: IP address, browsing data for statistical purposes.

C. Sales & Service Information: information regarding purchases, customer identity, product support and repair services, including complaints and claims.

D. Orders: billing details. Credit card data are not stored on our website, as they are handled exclusively by the bank’s secure system.

E. Cookies: The website may use cookies to improve user experience and the overall quality of our services. Cookies are small text files sent to a user’s computer when visiting a website. They are stored on the visitor’s device but do not access any documents or files. Cookies facilitate access to certain services, statistical analysis of useful or popular areas, and marketing purposes. Users may adjust their browser settings to block or receive notifications about cookies. However, some website features may not function properly without cookies.

We collect the above necessary information voluntarily provided by you.

5. Processing of Personal Data

We do not make decisions or create profiles based on automated processing of your data.

6. Legal Basis for Processing Personal Data

The lawful basis for processing your data in connection with the above actions is your consent.

7. Purpose of Processing Personal Data

The personal data you provide anywhere on our website and services are used solely for purposes related to your transactions with us and communication with you.

Your data are used exclusively to ensure the functionality of services and the legality of transactions and may not be used by any unauthorized third party, in accordance with the EU General Data Protection Regulation (GDPR) 2016/679, national law, Law 3471/2006, and the ePrivacy Directive (2002/58/EC, as amended 2009/136/EC). Additional statistical information collected is anonymized and cannot identify the user.

The Company operates in accordance with applicable Greek and EU law and securely manages your personal data.

We only request the information necessary to ensure a smooth purchasing experience: proper delivery, secure payment, and personalized service. Data are collected to support customer service and sales purposes.

8. Recipients of Data

Recipients of your data include only essential Company personnel and partners who are bound by confidentiality. Data may also be shared if explicitly requested by you or as required by law.

9. Data Processors

Data processors have agreed to:

* Maintain confidentiality,

* Not share data with third parties without Company permission,

* Implement appropriate security measures,

* Comply with legal frameworks for data protection, including GDPR.

10. Retention and Deletion of Data

Data provided will be stored only as long as necessary for the purpose for which it was provided and in compliance with applicable law. Data retention begins upon voluntary consent and continues until you withdraw it by sending a request to the Company email. Access is limited to authorized personnel only.

11. Credit Card Data

Our system ensures transaction security. The website does not store or process card details; payments with credit, debit, or prepaid cards (Visa, MasterCard, etc.) are handled exclusively by the bank’s secure system.

12. Your Rights as a Data Subject

A. Right of Access: You may request information about your processed data, the purpose, recipients, retention period, automated decisions, and other rights.

B. Right to Rectification: You may request correction of inaccurate personal data.

C. Right to Erasure (“Right to be Forgotten”): You may request deletion of data that is no longer necessary or withdraw consent.

D. Right to Data Portability: You may request your data in a readable format or transfer it to another controller.

E. Right to Restrict Processing: You may request restricted processing while objections are examined.

F. Right to Object: You may object to processing, and processing will stop unless overriding legitimate reasons exist.

13. Exercising Your Rights

Requests must be submitted in writing to info@car-house.gr . For questions or clarifications, you may also use the contact form.

14. Response Time

Requests are answered free of charge within one month. If requests are complex or numerous, a two-month extension may apply. Unfounded or excessive requests may incur a reasonable fee.

15. Applicable Law

Data processing is in accordance with GDPR 2016/679 and applicable Greek and EU data protection laws.

16. Right to Lodge a Complaint

You may file a complaint with the Hellenic Data Protection Authority (Kifisias 1-3, 115 23 Athens, Tel: +30 2106475600, Email: [contact@dpa.gr](mailto:contact@dpa.gr)) if you believe your data is being processed unlawfully.

17. Policy Updates

This Policy will be updated as necessary. Significant changes will be notified prominently on the site or by other suitable means. Users are encouraged to review the Policy periodically.

The Company is the Data Controller of the personal data it processes.