PRIVACY POLICY

The "Car House EE" stores, engaged in retail and wholesale sales (hereinafter referred to as the "Company"), give special attention and respect to the protection of your personal data. This Privacy Policy (hereinafter referred to as the "Policy") outlines the conditions for the collection, storage, and use of personal data by our Company, located at: Lagkada 353, Stavroupoli 564 30, Thessaloniki, Internal Ring Road, phone: 6983444449, and email: This email address is being protected from spambots. You need JavaScript enabled to view it.
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About Us

The Company is responsible for the website www.carhouse.gr
, which is its online store (hereinafter referred to as the "site"). The personal data you provide to us during your registration or visit to our website are subject to processing and will be stored in files under the responsibility of our Company. Additionally, any other personal data you provide are also subject to processing and will be stored in files under the responsibility of our Company.

This Policy and its Terms may be periodically updated, so you should regularly review its content and check for any changes.

1. DEFINITION OF PERSONAL DATA

The term "personal data," as used in this Policy, refers to information about data subjects, i.e., natural persons, whether private individuals or professionals, such as full name, postal address, email address, contact phone number, etc., that can be used to identify the identity of a customer or visitor to the website (site).

2. DEFINITION OF PERSONAL DATA PROCESSING

Personal Data Processing refers to the collection, recording, organization, storage, adaptation, alteration, retrieval, search for information, use, transmission to third parties, dissemination, correlation, combination, restriction, deletion, and destruction of personal data of natural persons.

3. METHOD OF COLLECTING PERSONAL DATA

We collect information about you in various situations, including the following:

A. When you contact us directly via our call center to request information.

B. When you visit our website.

C. If you respond to our promotional actions or request updates, e.g., by filling out a response form or entering your data on our website via the contact form.

D. To: a) register as a member and create an account to purchase products or create a profile, b) purchase products as a guest on our website.

E. If you provide personal data on behalf of a third party, you must ensure that the third party has been previously informed of this Policy. If you are under 16 years old, you should not provide any personal information about yourself unless you have the consent of the person who holds your parental responsibility. Please assist us in keeping your personal information up to date by informing us of any changes to your personal data.

4. PERSONAL DATA WE COLLECT

The following categories of data regarding you may be collected and further processed through various services and communication channels described in this Policy:

A. Contact Information: e.g., full name, phone numbers, fax number, email address, billing address for orders, shipping address, birthdate, gender, email address, postal code, etc.

B. Website Usage & Communication: IP, browsing data for statistical purposes.

C. Sales and Service Information: data regarding purchases, customer identity, support, and repair services for our products, including complaints and claims.

D. Orders: Billing details. Credit card details are not stored in our online store, as their management is handled exclusively through the bank's secure system.

E. The website may use cookies to enhance the user experience during browsing and to improve the overall quality of our services. Cookies are small text files that are sent to a user's computer when visiting a website. Cookies are stored on the visitor's hard drive but do not access any documents or files on the computer. They are used to facilitate access to specific services, for statistical purposes to identify areas where the services are useful or popular, or for marketing purposes. The visitor/user/member of the website/application can set their browser to block all cookies or to notify them when a cookie is being sent. However, visitors/users/members of the website/application should be aware that some features or services of the website/application may not function correctly without cookies.

We collect the necessary data provided by you voluntarily.

5. PROCESSING OF PERSONAL DATA

We do not make decisions, nor do we profile based on automated processing of your data.

6. LEGAL BASIS FOR PROCESSING PERSONAL DATA

For the data related to the above actions, the legality of their processing is based on your consent.

7. PURPOSE OF PROCESSING PERSONAL DATA

The personal data you provide on any page and service of our website are intended exclusively for purposes related to your transactions with us and communication with you for informational purposes.

The personal data provided by the user/member on the website is exclusively intended to ensure the operation of the provided services and the legality of the relevant transactions and cannot be used by any third party not authorized, without complying with the provisions of the General Data Protection Regulation (EU) 2016/679, national legislation, and related actions of the Data Protection Authority, Law 3471/2006, and the ePrivacy directive (2002/58/EC, as amended by 2009/136/EC) regarding the protection against processing of personal data. Finally, by using the website's services, other information may be requested or collected for statistical purposes, which, however, is disconnected from the personal data of the user/member according to the data protection legislation.

The company operates in accordance with the applicable Greek and European law and ensures the secure handling of your personal data.

In summary, we only request the necessary information that we need to provide you with an excellent shopping experience: timely delivery of the products you ordered, secure payment of your order, and customer service based on your needs. Therefore, we collect your data for customer support and sales purposes.

Specifically, we collect your data for the purpose of registering you as a member on the site, purchasing products from our online store either as a member or as a guest, and communicating with you about your order, requested services, or product updates.

8. DATA RECIPIENTS

Recipients of the data are the essential personnel and partners of the Company, who have committed to maintaining confidentiality. We may share or disclose your data when explicitly requested by you or when required by law.

9. DATA PROCESSORS

The Data Processors have agreed and committed with the Company to:

• Maintain confidentiality,
• Not send data to third parties without the Company's permission,
• Take appropriate security measures,
• Comply with the legal framework for personal data protection, especially GDPR.

10. STORAGE AND RETENTION OF DATA - DATA DELETION TIME

The data you provide will be stored/retained by us only for as long as required to fulfill the purpose for which you provided your data and in compliance with applicable legal provisions.

Specifically, your data will be retained from the moment we obtain your consent, which is calculated from the voluntary provision of your data and after you have been informed of the terms of this Privacy Policy, posted on our website's homepage, until you revoke it by sending a relevant request to the Company’s email.

We restrict access to your data to authorized personnel who need it for the specific purpose.

11. DATA SECURITY

We are committed to protecting your Personal Data. We have implemented appropriate organizational and technical measures to ensure the security and protection of your data from any accidental or unlawful processing. The website has an SSL certificate for encryption and secure management of your personal data and browsing data.

These measures are reviewed and modified when necessary.

The processing of your data in any way is only permitted by authorized personnel, employees, and partners exclusively for the aforementioned purposes.

12. CREDIT CARD DATA STORAGE AND TRANSFER

All necessary measures have been taken in our system to secure your transactions. Our online store does not store or control card data for better customer security. Payments made with Credit, Debit, or Prepaid cards (Visa, MasterCard, etc.) are processed through the secure banking system.

13. YOUR RIGHTS AS DATA SUBJECTS

A. You have the right to access your personal data.
This means you have the right to be informed by us whether and which data we process. If we process your stored data, you may request to be informed about the purpose of processing, the type of data we store, to whom we provide it, how long we store it, whether automated decision-making takes place, and other rights, such as correction, deletion, restriction of processing, and filing a complaint with the Data Protection Authority.

B. You have the right to correct inaccurate personal data.
If you find that there is an error in the personal data we hold about you, you can submit a request for correction.

C. You have the right to deletion/the right to be forgotten.
You can request that we delete your data if it is no longer necessary for the purposes of processing or if you wish to revoke your consent when it is the only legal basis.

D. You have the right to data portability.
You can request that we provide your data in a readable format or request that we transfer it to another data controller.

E. You have the right to restrict processing.
You can request that we restrict the processing of your data while the objections regarding the processing are being examined.

F. You have the right to object to the processing of your data.
You can object to the processing of your data or revoke your consent, and we will stop processing your data if no other compelling legal reasons prevail.

14. HOW TO EXERCISE YOUR RIGHTS

For the purposes mentioned above, your request should be addressed in writing to the company at the email: This email address is being protected from spambots. You need JavaScript enabled to view it..

For any questions or suggestions related to these matters, please contact us by email or use the contact form.

You can also contact us via the above methods for further information regarding the status of your requests.

15. APPLICABLE LAW

We process your data in accordance with the General Data Protection Regulation (GDPR) 2016/679/EU, and generally, with the applicable national and European legal and regulatory framework for the protection of personal data.

16. YOUR RIGHT TO FILE A COMPLAINT

You have the right to file a complaint with the Data Protection Authority (postal address: Kifisias 1-3, P.C. 115 23, Athens, phone: 2106475600, email: This email address is being protected from spambots. You need JavaScript enabled to view it.
), if you believe that the processing of your personal data violates the applicable national and regulatory legal framework for the protection of personal data.

17. MODIFICATION OF THIS POLICY

We will update this Policy whenever necessary. If there are significant changes to the Policy or the way we use your personal data, we will notify you either by posting an announcement in a prominent place before the changes take effect or by any other appropriate means. We encourage you to regularly read this Policy to stay informed about how your data is protected.

The Company is the Data Controller for the data it processes.