The website "www.carhouse.gr" is the online store for the sale of products via the Internet of the company Car House EE, hereinafter referred to as the "company."

Company Name: Car House EE
VAT Number: 800671400
Tax Office: Z Thessaloniki
Headquarters: Lagada 353, 564 30 Stavroupoli, Greece - Thessaloniki
GEMI Number:

All transactions conducted through www.carhouse.gr
 (hereinafter "site") are governed by Greek and European legislation regarding electronic commerce, Law 2251/1994 on consumer protection, as well as Law 2472/1997 on the protection of individuals from the processing of personal data as applicable.

1. Acceptance of Terms

Before making any transactions through our website, please review the following terms and conditions. The visitor/user is considered to have unconditionally accepted these General Terms of Sale, as they may be amended from time to time, whenever they use the services of the site.

2. Personal Data

Each visitor can browse the online store without providing any personal information.
A necessary prerequisite for placing an order is the voluntary disclosure by the user of some personal information. For this reason, the following will be requested: full name / company name, mailing address / headquarters, telephone number, email address, VAT number (for invoiced purchases), and the credit card number and its expiration date if choosing to pay via credit card.
The collection of this data is solely for the purpose of providing quality services and fulfilling orders. The company fully respects the confidentiality of this data and adheres strictly to data protection principles. It will not use or disclose the personal data collected in any unauthorized way unless with the express consent of the user or if required by relevant legal provisions or competent authorities.

When visiting the site's pages and to place an order, you may be asked to provide details related to you (name, profession, email address, date of birth, etc.). The personal data you provide on any of the pages and services of www.carhouse.gr
 is solely for the purpose of ensuring the operation of the relevant service and may not be used by any third party without complying with Law 2472/97 regarding the protection of personal data processing, as it stands.

The online store www.carhouse.gr
 operates in accordance with applicable Greek and EU laws and keeps your personal data securely for as long as you are registered in any service of www.carhouse.gr
, which will be deleted after the termination of the contractual relationship in any way.

The personal data provided at www.carhouse.gr
 is used exclusively by this site or businesses collaborating with it for the purpose of supporting, promoting, and fulfilling the contractual relationship, as well as sending informational material and offers. The stored data may be shared with the relevant judicial, police, and other administrative authorities upon their legal request, in accordance with the prevailing legal provisions. The customer has, within the framework of the telecommunications privacy law, the rights of information and objection as provided by Articles 11-13 of Law 2472/1997.

If you are not yet of legal age, before deciding whether to accept these terms and conditions, you should review them with your parent or guardian to ensure full understanding by both you and them. Acceptance of the terms and conditions by the parent or guardian will be considered as their consent on your behalf. Parents or guardians are advised to supervise their children when using the internet, mobile devices, or other gadgets. If you encourage your children to use the service, you are providing consent for them on their behalf to these terms and conditions.

The Information We Ask From You

Personal Data: Each visitor can browse the online store without giving any personal information. We will only require personal data when you become a member and proceed with a product order or if you simply place an order without being a member, or if you choose to receive our newsletter.

Information Regarding Product Purchases: The necessary details for each transaction are your full name, ID number (to ensure identity matching with your credit card details if choosing to pay via credit card), a valid telephone number, address (street, city, postal code), shipping address for the order, and type of receipt (invoice or receipt).

Invoice Data: In the case of issuing an invoice, we need the company name, VAT number, tax office, profession, and the registered address of the company.
In short, we only ask for the information necessary to ensure that you enjoy a smooth shopping experience: reliable delivery of the products you ordered, secure payment for your order, and personalized service based on your needs and preferences.

The user has the right to request information and objection according to the applicable law.

3. Registration

Once the user completes the registration process, they will receive a username and a personal access number (password). The user is solely responsible for all actions carried out with these credentials and must immediately inform the company in case of loss of these credentials.
After creating the registration, deletion is possible upon the user's request.

4. Intellectual Property Rights

The user accepts that they are granted a limited license to use the site for personal, non-commercial purposes.
The user acknowledges the exclusive right of the company or third parties who have legally granted usage licenses to the company for any intellectual property rights (both industrial and intellectual) contained on the site.

The website www.carhouse.gr
 is the official online platform of Car House EE. All content on the pages posted by Car House EE, including images, graphics, photos, designs, texts, services, and products, is intellectual property of Car House EE and is protected by relevant Greek law, EU law, and international conventions.

It is prohibited to copy, record analogically/digitally, reproduce mechanically, distribute, transfer, download, modify, resell, create derivative works, or mislead the public regarding the actual provider of the site’s content. Any reproduction, republication, uploading, announcement, dissemination, transmission, or any other use of the content for commercial or other purposes is allowed only with prior written permission from Car House EE or any other lawful owner of the above intellectual property rights.
Names, images, logos, and trademarks representing Car House EE and/or its online store and/or third parties affiliated with them, as well as their products or services, are exclusive trademarks and identifiers of Car House EE or www.carhouse.gr
 or the aforementioned third parties, and are protected by Greek, EU, and international trademark laws, industrial and intellectual property laws, and unfair competition laws.

The products mentioned on the pages of this website, which bear the trademarks of the respective organizations, companies, collaborators, and bodies, are their intellectual and industrial property, and these entities bear the relevant responsibility.
In any case, the appearance and display of these products on the www.carhouse.gr
 website should not be interpreted as a transfer or granting of rights to use them.

5. Warranty

The company provides no guarantee regarding the functionality of the site or its products, including fitness for any specific purpose, without limitation. All warranties provided by product suppliers or manufacturers are applicable.

The company makes every effort to ensure the proper functioning of this website, but does not guarantee that the site will be available without interruptions, without errors, or that it does not contain "viruses" or other harmful components.

For full warranty coverage for unassembled products, it is recommended that assembly be done by the company’s specialized technicians.
For products made in Greece and Italy, the option to extend the warranty is available upon prior agreement with the company’s salesperson.

6. Limitation of Liability

6.1. In no event shall the company be liable for compensation to the user for lost profits or damages from any cause related to the use and operation of this site, which the user initiates, including any damage caused to the user and arising from delayed, non-received, or lost data during the use of the site.

6.2. The company bears no responsibility for any links provided on the site.

6.3. The user is responsible for paying the relevant fees and any related costs caused by using the site.

6.4. The company reserves the right to immediately terminate access to the site for any user who violates these terms of use.

7. Orders

Placing an order for any product on this site does not constitute a contract between the user and the company, unless the company accepts the order via email, which will confirm the availability, description, and price of the ordered product. The acceptance of the purchase will be considered completed once the email confirming shipment has been sent, regardless of whether the user receives it.

8. Prices - Order Costs

The total cost of the order is determined by the net prices, applicable VAT, and shipping costs. The user will be invoiced for the total cost of their order.

9. Payment Methods

Payment for invoices can be made either by credit card, cash, or bank transfer. NOTE: For shipments via a shipping agent, payment via cash on delivery is not accepted. Therefore, prior payment must be made via bank transfer to the accounts listed below.

EUROBANK IBAN: GR0302600420000540201579113
Account holder: Nikos Makris

10. Shipping Method – Cost

Products will be shipped through a transport company of the company's choice or by mail to the address specified by the buyer. The shipping cost is determined based on the quantity of the products in the order.

11. Order Cancellation

Withdrawal/Cancellation of an Order can be done within 14 days from the delivery of the order. Withdrawal or cancellation of the order can be done in the following cases:

You can cancel an order before it is completed during the ordering process by pressing the "Delete" button found in the "Cart." Clicking this link will automatically remove the product from your cart.
If the electronic order has been completed, you can contact us at 6983444449 / +302310023123 or via the contact form, so that we can proceed with the cancellation of your order.
A request for refund or withdrawal will only be accepted if the products are in their original packaging, unopened.

Order Delay: An order may be delayed in cases of payment via bank transfer, as we ship the products only after the bank transfer is completed.

After the product has been shipped, the following terms apply.

12. Product Returns

You have the right to return the products you purchased and request a replacement. Returns are accepted within 14 days, and only if the products are new, unopened, the packaging has not been tampered with, and they are in their original condition. The return must be accompanied by the relevant documents (receipt, invoice, etc.).
In the case of a return, the user will bear the shipping cost, except in cases where the company is at fault, such as when incorrect products or products with actual defects are sent, in which case we will cover the shipping cost for both the returned and replacement products.

12.1 Product Warranty

For the store’s products, only the manufacturer’s warranty is provided, if it exists. The buyer may contact us for information regarding the existence of a manufacturer’s warranty.
The company does not provide any warranty nor guarantees the fitness of any sold product for any specific purpose.

13. Applicable Law and Other Terms

13.1. All terms of this agreement are essential. In case any term or its application under any circumstances is declared invalid or unenforceable by a competent court or authority, the remaining terms, as well as the aforementioned term in its application to other cases, remain valid in any case.

13.2. The company reserves the right to modify, including these terms, the prices, and descriptions of products, or to temporarily or permanently suspend the whole or part of the service without prior notice to the users.

13.3. The validity, execution, interpretation, and effects of this agreement are governed by Greek law, and the courts of Athens have exclusive jurisdiction and authority.

14. Transaction Security

The company takes all necessary measures to ensure the protection of personal data and transaction confidentiality.
The online store www.carhouse.gr
 uses the SSL (Secure Sockets Layer) security protocol for transactions, which is currently the most secure platform for online commercial transactions.
The SSL protocol encrypts all personal information, including credit card numbers, name, and address, so that they cannot be read or altered during transmission over the internet.
The SSL protocol is the global standard for certifying websites to network users and for encrypting data between network users and web servers.
All information sent using the SSL protocol is protected by special software that automatically verifies whether the data has been altered during transmission.

PRIVACY POLICY

The "Car House EE" stores, engaged in retail and wholesale sales (hereinafter referred to as the "Company"), give special attention and respect to the protection of your personal data. This Privacy Policy (hereinafter referred to as the "Policy") outlines the conditions for the collection, storage, and use of personal data by our Company, located at: Lagkada 353, Stavroupoli 564 30, Thessaloniki, Internal Ring Road, phone: 6983444449, and email: This email address is being protected from spambots. You need JavaScript enabled to view it.
.

About Us

The Company is responsible for the website www.carhouse.gr
, which is its online store (hereinafter referred to as the "site"). The personal data you provide to us during your registration or visit to our website are subject to processing and will be stored in files under the responsibility of our Company. Additionally, any other personal data you provide are also subject to processing and will be stored in files under the responsibility of our Company.

This Policy and its Terms may be periodically updated, so you should regularly review its content and check for any changes.

1. DEFINITION OF PERSONAL DATA

The term "personal data," as used in this Policy, refers to information about data subjects, i.e., natural persons, whether private individuals or professionals, such as full name, postal address, email address, contact phone number, etc., that can be used to identify the identity of a customer or visitor to the website (site).

2. DEFINITION OF PERSONAL DATA PROCESSING

Personal Data Processing refers to the collection, recording, organization, storage, adaptation, alteration, retrieval, search for information, use, transmission to third parties, dissemination, correlation, combination, restriction, deletion, and destruction of personal data of natural persons.

3. METHOD OF COLLECTING PERSONAL DATA

We collect information about you in various situations, including the following:

A. When you contact us directly via our call center to request information.

B. When you visit our website.

C. If you respond to our promotional actions or request updates, e.g., by filling out a response form or entering your data on our website via the contact form.

D. To: a) register as a member and create an account to purchase products or create a profile, b) purchase products as a guest on our website.

E. If you provide personal data on behalf of a third party, you must ensure that the third party has been previously informed of this Policy. If you are under 16 years old, you should not provide any personal information about yourself unless you have the consent of the person who holds your parental responsibility. Please assist us in keeping your personal information up to date by informing us of any changes to your personal data.

4. PERSONAL DATA WE COLLECT

The following categories of data regarding you may be collected and further processed through various services and communication channels described in this Policy:

A. Contact Information: e.g., full name, phone numbers, fax number, email address, billing address for orders, shipping address, birthdate, gender, email address, postal code, etc.

B. Website Usage & Communication: IP, browsing data for statistical purposes.

C. Sales and Service Information: data regarding purchases, customer identity, support, and repair services for our products, including complaints and claims.

D. Orders: Billing details. Credit card details are not stored in our online store, as their management is handled exclusively through the bank's secure system.

E. The website may use cookies to enhance the user experience during browsing and to improve the overall quality of our services. Cookies are small text files that are sent to a user's computer when visiting a website. Cookies are stored on the visitor's hard drive but do not access any documents or files on the computer. They are used to facilitate access to specific services, for statistical purposes to identify areas where the services are useful or popular, or for marketing purposes. The visitor/user/member of the website/application can set their browser to block all cookies or to notify them when a cookie is being sent. However, visitors/users/members of the website/application should be aware that some features or services of the website/application may not function correctly without cookies.

We collect the necessary data provided by you voluntarily.

5. PROCESSING OF PERSONAL DATA

We do not make decisions, nor do we profile based on automated processing of your data.

6. LEGAL BASIS FOR PROCESSING PERSONAL DATA

For the data related to the above actions, the legality of their processing is based on your consent.

7. PURPOSE OF PROCESSING PERSONAL DATA

The personal data you provide on any page and service of our website are intended exclusively for purposes related to your transactions with us and communication with you for informational purposes.

The personal data provided by the user/member on the website is exclusively intended to ensure the operation of the provided services and the legality of the relevant transactions and cannot be used by any third party not authorized, without complying with the provisions of the General Data Protection Regulation (EU) 2016/679, national legislation, and related actions of the Data Protection Authority, Law 3471/2006, and the ePrivacy directive (2002/58/EC, as amended by 2009/136/EC) regarding the protection against processing of personal data. Finally, by using the website's services, other information may be requested or collected for statistical purposes, which, however, is disconnected from the personal data of the user/member according to the data protection legislation.

The company operates in accordance with the applicable Greek and European law and ensures the secure handling of your personal data.

In summary, we only request the necessary information that we need to provide you with an excellent shopping experience: timely delivery of the products you ordered, secure payment of your order, and customer service based on your needs. Therefore, we collect your data for customer support and sales purposes.

Specifically, we collect your data for the purpose of registering you as a member on the site, purchasing products from our online store either as a member or as a guest, and communicating with you about your order, requested services, or product updates.

8. DATA RECIPIENTS

Recipients of the data are the essential personnel and partners of the Company, who have committed to maintaining confidentiality. We may share or disclose your data when explicitly requested by you or when required by law.

9. DATA PROCESSORS

The Data Processors have agreed and committed with the Company to:

• Maintain confidentiality,
• Not send data to third parties without the Company's permission,
• Take appropriate security measures,
• Comply with the legal framework for personal data protection, especially GDPR.

10. STORAGE AND RETENTION OF DATA - DATA DELETION TIME

The data you provide will be stored/retained by us only for as long as required to fulfill the purpose for which you provided your data and in compliance with applicable legal provisions.

Specifically, your data will be retained from the moment we obtain your consent, which is calculated from the voluntary provision of your data and after you have been informed of the terms of this Privacy Policy, posted on our website's homepage, until you revoke it by sending a relevant request to the Company’s email.

We restrict access to your data to authorized personnel who need it for the specific purpose.

11. DATA SECURITY

We are committed to protecting your Personal Data. We have implemented appropriate organizational and technical measures to ensure the security and protection of your data from any accidental or unlawful processing. The website has an SSL certificate for encryption and secure management of your personal data and browsing data.

These measures are reviewed and modified when necessary.

The processing of your data in any way is only permitted by authorized personnel, employees, and partners exclusively for the aforementioned purposes.

12. CREDIT CARD DATA STORAGE AND TRANSFER

All necessary measures have been taken in our system to secure your transactions. Our online store does not store or control card data for better customer security. Payments made with Credit, Debit, or Prepaid cards (Visa, MasterCard, etc.) are processed through the secure banking system.

13. YOUR RIGHTS AS DATA SUBJECTS

A. You have the right to access your personal data.
This means you have the right to be informed by us whether and which data we process. If we process your stored data, you may request to be informed about the purpose of processing, the type of data we store, to whom we provide it, how long we store it, whether automated decision-making takes place, and other rights, such as correction, deletion, restriction of processing, and filing a complaint with the Data Protection Authority.

B. You have the right to correct inaccurate personal data.
If you find that there is an error in the personal data we hold about you, you can submit a request for correction.

C. You have the right to deletion/the right to be forgotten.
You can request that we delete your data if it is no longer necessary for the purposes of processing or if you wish to revoke your consent when it is the only legal basis.

D. You have the right to data portability.
You can request that we provide your data in a readable format or request that we transfer it to another data controller.

E. You have the right to restrict processing.
You can request that we restrict the processing of your data while the objections regarding the processing are being examined.

F. You have the right to object to the processing of your data.
You can object to the processing of your data or revoke your consent, and we will stop processing your data if no other compelling legal reasons prevail.

14. HOW TO EXERCISE YOUR RIGHTS

For the purposes mentioned above, your request should be addressed in writing to the company at the email: This email address is being protected from spambots. You need JavaScript enabled to view it..

For any questions or suggestions related to these matters, please contact us by email or use the contact form.

You can also contact us via the above methods for further information regarding the status of your requests.

15. APPLICABLE LAW

We process your data in accordance with the General Data Protection Regulation (GDPR) 2016/679/EU, and generally, with the applicable national and European legal and regulatory framework for the protection of personal data.

16. YOUR RIGHT TO FILE A COMPLAINT

You have the right to file a complaint with the Data Protection Authority (postal address: Kifisias 1-3, P.C. 115 23, Athens, phone: 2106475600, email: This email address is being protected from spambots. You need JavaScript enabled to view it.
), if you believe that the processing of your personal data violates the applicable national and regulatory legal framework for the protection of personal data.

17. MODIFICATION OF THIS POLICY

We will update this Policy whenever necessary. If there are significant changes to the Policy or the way we use your personal data, we will notify you either by posting an announcement in a prominent place before the changes take effect or by any other appropriate means. We encourage you to regularly read this Policy to stay informed about how your data is protected.

The Company is the Data Controller for the data it processes.